SOS International, LLC (SOSi) is seeking a Software Developer experienced with Serena Business Manager to add to its team in Reston, Virginia. The Developer will work with a team of developers and engineers in the architecture, development, implementation, an operations and maintenance of Serena Business Manager solutions. The ideal candidate must be self-motivated, with a proven track record in Application Development, Customer Service Management (CSM) and Information Technology Service Management (ITSM) technologies.
ESSENTIAL JOB DUTIES:
� Design, implement, and maintain workflows within SBM.
� Responsible for routine maintenance and monitoring of SBM system, documentation and testing.
� Contributes to the SBM solutions architecture and develops technical solutions.
� Provide support for the implementation of interfaces to applications.
� Support the requirements gathering and documentation, analysis, design, development, testing, demonstrating and deploying Serena SSM workflows to meet user's requirements.
� Update SBM application software components.
� Understands the business needs, customer user stories and the need to standardize processes, and build this into the design of the various solutions, workflows and forms.
� Ability to obtain a DoD Secret security clearance.
� HS Diploma.
� 5 Years software design and development with 2+ years developing and deploying SBM solutions.
� Fundamental knowledge of networking including TCP/IP ports and firewalls, network protocols, and IP networks.
� Experience with relational databases (e.g. MySQL, Oracle).
� SBM experience to include: Workflow Design including Sub tasking/Post Items, Application Scripting, Relational/Sub-relational fields, Auxiliary tables (interactive and externally managed), Security/groups and roles design. Notifications including: Rules, Escalations, Email Recorder Features.
� Current CompTIA Security+ certification or equivalent.
� Strong knowledge in software development lifecycle methodology.
� Strong verbal and written communication skills.
� Excellent troubleshooting skills.
� Active DoD Secret clearance
� Bachelor�s Degree in an IT related field.
� 5+ years� experience developing and deploying SBM solutions
� Experience supporting US federal government clients
� Understanding of REST development principals.
� Fluency in a foreign language.
� Normal office conditions with possible requirement to lift and/or move objects or packages of up to 25 lbs.