**This position is contingent upon contract award**

SOSi is contracted to support the Kingdom of Saudi Arabia with relocation, housing, transportation, healthcare, and concierge services for its Royal Saudi Naval Forces (RSNF) sailors and their families while training in Spain. SOSi’s mission is to ease the logistical, personal, and social burdens these families may experience when undergoing an international transition by offering quality services. These services shall include translation services, administrative assistance, scheduling and accompanying individuals to medical appointments, assisting with school enrollment, travel coordination, and other events as assigned.

SOSi is seeking a Benefits Manager in the Cadiz, Spain area. Successful candidates will join a team of like-minded professionals that are focused on maintaining clear communication and accurately conveying the respective needs for both SOSi personnel and RSNF sailors and their families. As SOSi’s goal is to provide its customers with professional, courteous, and high-quality services, the candidate must embrace and demonstrate a consistent “customer first” attitude.

This program has ambitious goals with short delivery times. Therefore, the candidate must have the ability to quickly adapt to unexpected events and thrive in a fast-paced environment:

• Manage a team of Benefits Analysts to ensure they diligently fulfill their health care responsibilities, and all day-to-day operations are conducted in an accurate and professional manner
• Monitor eligibility, limitations, and restrictions of plan participations and ensures compliance with plan provisions, contracted deliverables, and government requirements
• Provide guidance and counsel to employees, clients and/or dependents on the requirements and provisions of benefit programs and assists in resolving any potential problems
• Supervise and administer existing plans and develop presentations to inform and educate employees, clients and/or dependents regarding any changes to benefit plans, administrative practices, and/or requirements for eligibility when necessary
• Handle escalated benefit inquiries and complaints to ensure quick, equitable, and courteous resolutions
• Supervise maintenance of enrollment and claims records for all benefits plans
• Develop cost control procedures to assure maximum coverage at the least possible cost to company and employee
• Ensure Benefits Analysts maintain organized databases, or “trackers,” to accurately input the names of clients, capture metrics, and identify key performance indicators and/or performance shortfalls
• Manage relationships with healthcare providers to ensure all services provided to SOSi are to standard, and inform management if services are not to standard
• Responsible to maintain an organized and up-to-date repository of names and contact information of different, local medical physicians and medical specialists to provide and refer to for medical appointments
• Review and analyze changes to state, federal, and European Union laws pertaining to benefits and report necessary or suggested changes to management
• Review and analyze changes to state, federal, and European Union laws pertaining to benefits and report necessary or suggested changes to management
• Verify monthly statements provided by medical provider(s) to ensure all invoicing is accurate
• Supervise maintenance of enrollment and claims records for all benefits plans
• Other duties as assigned

• Must be a Spanish Citizen or have the ability to work within the Schengen countries
• Must be fluent in both English and Spanish
• Related Bachelor’s degree in HR or related discipline
• 5-7 years of experience in benefits and/or HR administration, preferably at a government contracting firm with a global workforce 
• Minimum of two years’ supervisory experience
• Excellent customer service, interpersonal, time management skills and communication skills 
• Strong organizational skills and attention to detail
• Excellent writing skills with the ability to develop content and edit copy 
• Ability to multi-task and manage multiple projects under tight deadlines 
• Ability to maintain and manage confidential information 
• Experience with Microsoft Office Suite applications 
• Strong analytical and problem-solving skills

• Experience with foreign military personnel related to security assistance and cooperative programs
• Experience in other customer service or analytical related positions
• Competency in spoken Arabic (Gulf dialect)

• Personnel can expect to work in a mix of office environment, as well as travel within the assigned duty location in support of customer needs
• Requires periods of non-traditional hours including consecutive nights or weekends when necessary
• May require ability to lift/and or move objects or packages of up to 25 lbs.
• Up to 25% domestic travel may be required

DISCLAIMER:

The above information on this description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job.

SOSi is an equal employment opportunity employer and affirmative action employer. All interested individuals will receive consideration and will not be discriminated against on the basis of race, color, religion, sex, national origin, disability, age, sexual orientation, gender identity, genetic information, or protected veteran status. SOSi takes affirmative action in support of its policy to advance diversity and inclusion of individuals who are minorities, women, protected veterans, and individuals with disabilities.