Service Desk Manager

Job Locations US-MD-Fort Meade
Job Post Information* : Posted Date 2 months ago(11/20/2020 1:13 PM)
Information Technology
Location : Location
US-MD-Fort Meade
Clearance Requirement
Job Requires Relocation


*** This position is contingent upon a contract award ***


SOSi is currently seeking an experienced Service Desk Manager to join our team in Fort Meade, MD to support the IT, Engineering & Logistics for the Defense Information School (DINFOS).


  • Responsible for the day to day operations of the Service Desk.
  • Oversee, track, and report hardware and software configurations, software license usage, and patch management.
  • Assists and advises service desk staff in resolving problems and issues that arise with customers.
  • Leads a team in organizing and prioritizing projects and determining individual assignments.
  • Builds and maintains healthy, professional relationships with customers and mission partners.
  • Other duties as assigned.


  • Candidate must possess or be eligible for favorable T1 (NACI, national Agency Check) investigation
  • Demonstrated ability to work with the project managers, network engineers, applications developers, broadcast and audio visual technicians, and logistical technicians
  • An IAT II certification (CCNA-Security, CND, CySA+, GICSP, GSEC, Security+ CE, or SSCP) is required

Preferred Qualifications

  • Active in scope SECRET clearance.
  • Fluency in a foreign language is desirable, but not required.
  • Ability to obtain and maintain a U.S. government security clearance.

Working Conditions

  • Working conditions are normal for an office environment.
  • Fast paced, deadline-oriented environment.
  • May require periods of non-traditional working hours including consecutive nights or weekends (if applicable)


SOSi is an equal employment opportunity employer and affirmative action employer. All interested individuals will receive consideration and will not be discriminated against on the basis of race, color, religion, sex, national origin, disability, age, sexual orientation, gender identity, genetic information, or protected veteran status. SOSi takes affirmative action in support of its policy to advance diversity and inclusion of individuals who are minorities, women, protected veterans, and individuals with disabilities.


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