SOSi

Switchboard Operator II

Job Locations QA-Doha
Job Post Information* : Posted Date 3 months ago(12/10/2020 10:06 AM)
ID
2020-4353
Category
Information Technology
Location : Location
QA-Doha
Clearance Requirement
Secret
Job Requires Relocation
Yes

Overview

SOSi is seeking a Switchboard II to support the 379th Communications Squadron in Qatar.

 

**This position is contingent upon contract award**

Responsibilities

  • Operates an automated telephone switchboard.
  • Responsible for providing timely and accurate customer assistance, answering incoming calls, transferring calls and connecting conference calls.
  • Provides operator assistance to look up telephone numbers for organizations and personnel.
  • Support continuous operations of commercial telephone switches 24x7x365.
  • Publish and keep a current site directory.
  • Managing and distribute to all customers by email a quick reference guide on telephone operations and features.
  • Support callers from locations in SWA and act as centralized operators.
  • Be responsible to provide updated phone directories as necessary.

Qualifications

  • In Scope DoD Secret clearance.
  • Intermediate level experience as a telephone operator handling overseas telephone calls, personal locator service, commercial information services, customer support, conference calls, emergency calls and maintaining call accounting databases.
  • Candidate must successfully meet Visa and CRC processing requirements to include USCENTCOM SG MOD 14 and 15.
  • Candidate must have a valid US passport.

Preferred Qualifications

  • Fluency in a foreign language desired but not required.

Working Conditions

  • Working environment is a climate-controlled facility.  Outdoor temperatures may exceed temperatures of 110 degrees Fahrenheit.

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