SOSi is seeking a Junior Software Developer experienced with Serena Business Manager to add to its team in Rock Island, Illinois. The Developer will work with a team of developers and engineers in the architecture, development, implementation, an operations and maintenance of Serena Business Manager solutions. The ideal candidate must be self-motivated, with a proven track record in Application Development, Customer Service Management (CSM) and Information Technology Service Management (ITSM) technologies.

• Design, implement, and maintain workflows within SBM.
  esponsible for routine maintenance and monitoring of SBM system, documentation and testing.
• Contributes to the SBM solutions architecture and develops technical solutions.
• Provide support for the implementation of interfaces to applications.
• Support the requirements gathering and documentation, analysis, design, development, testing, demonstrating and deploying Serena SSM workflows to meet user's requirements.
• Update SBM application software components.
• Understands the business needs, customer user stories and the need to standardize processes, and build this into the design of the various solutions, workflows and forms. 
  
  

• Ability to obtain a DoD Secret security clearance.
• HS Diploma.
• 3 Years software design and development with 2+ years developing and deploying SBM solutions.
• Fundamental knowledge of networking including TCP/IP ports and firewalls, network protocols, and IP networks.
• Experience with relational databases (e.g. MySQL, Oracle).
• SBM experience to include: Workflow Design including Sub tasking/Post Items, Application Scripting, Relational/Sub-relational fields, Auxiliary tables (interactive and externally managed), Security/groups and roles design. Notifications including: Rules, Escalations, Email Recorder Features.
• Current CompTIA Security+ certification or equivalent.
• Strong knowledge in software development lifecycle methodology.
• Strong verbal and written communication skills.
• Excellent troubleshooting skills.

• Active in-scope DoD Secret clearance.
• Bachelor's Degree in an IT related field.
• 5+ years' experience developing.
• Experience supporting US federal government clients.
• Experience in JavaScript client side development.
• Understanding of REST development principals.
• Working knowledge of the following areas is desirable: Active Server Pages, JavaScript, Visual Basic, Access, SQL, HTML, DBMS's (ex. Oracle, Sybase, etc.).
  Fluency in a foreign language.

• Normal office conditions with possible requirement to lift and/or move objects or packages of up to 25 lbs.