Service Desk/Production Control Specialist

Job Locations QA-Doha
Job Post Information* : Posted Date 3 weeks ago(3/24/2021 5:27 PM)
Location : Location
Clearance Requirement
Top Secret/SCI
Job Requires Relocation


SOSi is seeking an experienced Service Desk/Production Control Specialist to support a Facilities Maintenance and Material Support contract with our government customer. The ideal candidate must have prior experience in managing and scheduling work orders for maintenance tasks including carpentry, masonry, painting, basic plumbing, electrical, HVAC, and preventative maintenance tasks.


  • Serve as the single point of contact for the reporting, assignment, and tracking of all Remedy tickets, preventative maintenance checklists, and facilities maintenance and repair related issues
  • Assist in management of emergent facilities issues
  • Responsible for the operation of the facilities help desk for site customers; answer calls and prepare help tickets
  • Manage the Remedy help-desk by receiving customer requests and initiating service tickets, coordinating, scheduling, and assigning work
  • Tracking parts used and closing out help tickets upon completion; scheduling, issuing, and closing out preventative maintenance inspections
  • Prepare weekly reports for on-going and closed-out work activities and coordinate with logistics for reordering of parts and equipment as needed
  • Operate within all facility management regulations, policies, and customer guidelines and ensure direct steps to maintain real property
  • Other duties as assigned by supervisor


  • Active in Scope TS/SCI security clearance 
  • At least two years of directly related or relevant experience
  • High school diploma, GED or equivalent education required
  • Proficiency with Microsoft Office applications
  • Ability to meet and sustain all pre-deployment and deployment medical and dental screening requirements (CENTCOM MOD 14)

Preferred Qualifications

  • Understanding of the Air Force or Army culture, language and expectations for mission success
  • Fluency in a foreign language

Working Conditions

  • The environment is very arid, dusty and dry. Deployed personnel will be exposed to extreme heat over long periods. 
  • Personnel may be exposed to hazardous conditions
  • Ability to lift and/or move objects or packages of up to 25 lbs
SOSi is an equal employment opportunity employer and affirmative action employer. All interested individuals will receive consideration and will not be discriminated against on the basis of race, color, religion, sex, national origin, disability, age, sexual orientation, gender identity, genetic information, or protected veteran status. SOSi takes affirmative action in support of its policy to advance diversity and inclusion of individuals who are minorities, women, protected veterans, and individuals with disabilities


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