SOSi

Systems Administrator

Job Locations US-MD-Fort Meade
Job Post Information* : Posted Date 9 months ago(10/29/2021 1:33 PM)
ID
2021-5261
Location : Location
US-MD-Fort Meade
Potential for Remote
No
Clearance Requirement
Secret with T5
Job Requires Relocation
Yes
Job Requires Relocation
Yes

Overview

SOS International LLC (SOSi) is currently seeking an experienced Systems Administrator to join our team at Fort Meade, MD. The Mission Partner Environment Services (MPE-S) team at Fort Meade, MD is seeking an experienced Systems Administrator. The successful candidate conducts capacity and performance analysis and provides system configuration change and upgrade recommendations. Increases system administrator efficiency and accuracy via the use of automated tools and scripts, develops system administrator procedures, and conducts system administrator training and skills assessment.

Responsibilities

  • Serves as the initial point of contact for troubleshooting hardware/software PC problems.
  • Provides phone support to users in the areas of e-mail/exchange, print services, directories, standard Windows desktop applications, chat, and SharePoint.
  • Provides 2nd level support for DNS, Group Policies, Domain Services, Database Servers, VOIP, XMPP, McAfee Anti-Virus, vCenter, WSUS, SolarWinds, and File Servers.
  • Provides 2nd level support for routers, switches, firewalls, and network infrastructure.
  • Answering trouble calls from Customers and Tier I organizations.
  • Creating/Updating trouble tickets in DISA's Global Ticketing Management System (Remedy trouble ticket system).
  • Compiling analysis of trouble tickets to provide monthly trending reports.
  • Monitoring status of open tickets and reporting progress at the weekly operations meeting with the customer.
  • Building briefing slides concerning trouble ticket progress as required.
  • When Tier 2 can’t fix the issue, ensure the trouble ticket gets escalated to a third level engineer.
  • Candidate will be trained for basic network and system administration duties in anticipation of taking on more technical assignments.
  • 24 by 7 call center support.
  • Perform other duties as required.

Qualifications

  • Active in scope SECRET clearance with T5 investigation (Secret/SSBI)
  • HS +10 years of experience in IT/network/systems related, OR a related Bachelor’s degree +7 years of IT/network/systems related experience
  • Five years direct experience, in the last seven years
  • A DoD 8570 IAT-II certification (CCNA-Security, CND, CySA+, GICSP, GSEC, Security+ CE, or SSCP) required
  • Operating System/CE Cert - Technical certification: Microsoft/OS, VMware, CCNA, Juniper, or SolarWinds certification.
  • Must be available to support 12 hour shift (Saturday and Sunday 12 hours each day) and two 8-hour days per week.

Preferred Qualifications

  • ITIL Foundation certificate (v3 or ITIL 4)
  • Fluency in a foreign language is desirable, but not required.

Working Conditions

  • Working conditions are normal for an office environment.
  • Fast paced, deadline-oriented environment.
  • May require periods of non-traditional working hours including consecutive nights or weekends (if applicable)

 

SOSi is an equal employment opportunity employer and affirmative action employer. All interested individuals will receive consideration and will not be discriminated against on the basis of race, color, religion, sex, national origin, disability, age, sexual orientation, gender identity, genetic information, or protected veteran status. SOSi takes affirmative action in support of its policy to advance diversity and inclusion of individuals who are minorities, women, protected veterans, and individuals with disabilities.


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