SOS International, LLC (SOSi) is currently seeking an Availability & Capacity Management Process Manager in Fort Huachuca, AZ. The Availability & Capacity Management Process Manager reports to the ITIL Senior SME and is responsible for the Availability & Capacity Management Process.

• Formulate and define systems scope and objectives based on user needs and applicable business systems and industry requirements.
• Devise or modify procedures to solve complex problems considering computer equipment capacity and limitations, operating time, and form of desired results.
• Apply ITSM and S2DF process-based approach to design, plan, deliver, operate and manage Availability & Capacity Management Process services.
• Include analysis of business and user needs, documentation of requirements, and translation into proper system requirement specifications.
• Work at the highest technical level of most phases of systems analysis while considering the business implications on the application of technology related to current and future business environment.
• Follow ITIL best practices to manage tickets and processes associated with problem management, availability & capacity management, incident management, change management, and service asset & configuration management.
• Develop and/or maintain SOPs, TTPs, and SmartBooks associated with current knowledge of relevant technologies as assigned.
• Participate in special projects as required.

• Active in scope SECRET clearance or the ability to obtain Interim SECRET eligibility
• HS +8 years of experience, AA/AS +6 or BA/BS +4
• ITIL Foundation Certification
• Ability to perform on-call and after duty hours as needed
• Communicate effectively both orally and in a written form with users and office staff
• Capable of explaining complex procedures both verbally and in writing
• Work independently and within a team structure
• Ability to set priorities and organize work to meet deadlines
• Establish and maintain a cooperative working relationship with those contacted during the course of the work day
• Ability to solve problems quickly and completely in a logical manner

• ITILv4 Certification
• Fluency in a foreign language is desirable, but not required

• Working conditions are normal for an office environment.
• Fast paced, deadline-oriented environment.
• May require periods of non-traditional working hours including consecutive nights or weekends (if applicable)

SOSi is an equal employment opportunity employer and affirmative action employer. All interested individuals will receive consideration and will not be discriminated against on the basis of race, color, religion, sex, national origin, disability, age, sexual orientation, gender identity, genetic information, or protected veteran status. SOSi takes affirmative action in support of its policy to advance diversity and inclusion of individuals who are minorities, women, protected veterans, and individuals with disabilities.