SOS International, LLC (SOSi) is currently seeking an Intermediate Operations Bridge Manager in Fort Huachuca, Arizona. The Intermediate Operations Bridge Manager (OBM) reports to the Theater Operations Branch Manager and provides coordination, tracking, escalation, remediation, and situational awareness of all issues that could impact the Warfighter and the RCC-C mission.

• Provide 24/7 operational oversight and support for all RCC-C managed services.
• Maintain awareness of all outages affecting RCC-C managed assets, tracking customer impact, and resolution of events.
• Make sound decisions with regard to cyber operations, service delivery and incident response; facilitate resolution on critical events.
• Ensure situational understanding is obtained in order to ensure proper prioritization of IT incidents, ensure that resources are assigned appropriately towards incident resolution, and operational impact is understood.
• Monitor, approve, and manage Authorized Service Interruptions (ASI) for the CONUS Network.
• Ensure accurate reporting to RCC-C senior leaders and higher headquarters.
• Ensure prompt incident response and conformance to organizational processes and service level targets (SLT).
• Monitor a variety of cyber assets using multiple tool sets to ensure the Army's CONUS network is available.
• Identify issues and anomalies within the network; exercise personnel call-out procedures to react to alerts and other network events requiring emergency response.
• Review Commander's Critical Information Reports (CCIR) for technical accuracy prior to distribution to the CONUS Theater.
• Contribute subject matter expertise with regard to policy and procedure in the RCC-C cyber environment; remain acutely aware of changes within the environment.
• Interact with Government representatives to establish and maintain lines of communications while providing direction and motivation to team leads under his/her direct supervision.
• Provide sound guidance to contract staff in the absence of instructions; they shall ensure teams perform to established standards.
• Ensure all training and other suspense dates required by contract are met.
• Verify employees are trained to established standards and remain proficient and certify personnel coverage is provided IAW contract standards.
• Ensure corporate and organizational policies are enforced.
• Ensure all issues and concerns are addressed in a timely manner and escalates to Senior Management when necessary.
• Ensure contract deliverables and other organizational requirements meet established standards.
• Update documentation according current and future mission directives.
• Follow ITIL best practices to manage tickets and processes.
• Participate in special projects as required.
• Actively collaborate with GTMs, Branch Chiefs, Division Chiefs and RCC-C Leadership.

• Active in scope Secret Clearance
• HS +8 yrs’ experience or AA/AS +6 or BA/BS +4
• To include 2+ years’ experience in military operations (IE: NETOPS/G3/S3/S6)
• Strong verbal and written communication skills
• Excellent people and phone skills
• Ability to prioritize and multi-task
• Experience with Microsoft Office products
• Must be willing to work flexible schedule (rotating shift work)
• Positive, focused, and engaging team player is a must
• Must be highly organized and adaptive to change
• Understanding of the Army missions and how IT contributes to the delivery of products or services supporting those missions
• Ability to interact professionally with all levels of Army customers/organizations (verbal and written)
• Must possess basic overall IT knowledge

• ITIL Foundations Certification
• IT operations experience at the Brigade level or higher
• Current Top Secret Security clearance
• Attention to detail and the ability to remain calm under pressure
• Fluency in a foreign language is desirable, but not required

• Working conditions are normal for an office environment.
• Fast paced, deadline-oriented environment.
• May require periods of non-traditional working hours including consecutive nights or weekends (if applicable)

SOSi is an equal employment opportunity employer and affirmative action employer. All interested individuals will receive consideration and will not be discriminated against on the basis of race, color, religion, sex, national origin, disability, age, sexual orientation, gender identity, genetic information, or protected veteran status. SOSi takes affirmative action in support of its policy to advance diversity and inclusion of individuals who are minorities, women, protected veterans, and individuals with disabilities.