SOS International LLC (SOSi), is currently seeking an Infrastructure Team Lead in Ft. Huachuca, AZ. The Infrastructure Team Lead reports to Network Support Branch Manager and is responsible for all technical and personnel performance in the areas of Tier 1 common use services support, VTC and Telecon support, and facilities support services. The Infrastructure Team Lead is responsible for overall technical and personnel management of the RCC-C Infrastructure Team. Acts as the coordination point for government task mangers, external organizations, and other RCC-C internal technical areas.

• Supervisory responsibilities to include but not limited to:
  • Reporting and timekeeping; technical/administrative training; assuring ITIL process compliance; actively communicating with the government to include utilizing MS Teams; scheduling to effectively utilize all team resources; support management decision-making; committing to quality management standards, QA/QC compliance, and metrics analysis.
  • Coordinates team schedules ensuring mission coverage.
  • Trains, mentors, coaches, and enforces the SOSi code of conduct.
  • Assures ATCTS reporting compliance and employees training and certifications are current. 
  • Recommends innovative solutions to more effectively and efficiently support work performance.
  • Provides performance feedback and appraisals for all direct reports.
  • Nominates employees for recognition and awards program.
  • Supports leadership development and succession planning program.
• Support remediation of Tier 1 issues for all common use items (VTC, Telephones, Displays, Printers, Shredders, UPS, etc.).
• Coordinate with government personnel and/or contracted maintenance personnel for Tier 2 issues.
• Support remediation of telecommunications devices such as desktop phones, soft clients, and secure phones.
• Support configuration management processes such asIAVA, STIG, and security vulnerability.
• Operating System / Application and Software upgrades.
• Collaboration with system owners and vendor technical support.
• Provide guidance and work leadership and structure to less-experienced personnel and other technical staff to keep up with a dynamic prioritization effort.
• Maintain current knowledge of relevant technologies as assigned.
• Provide timely notification to the Government for critical or high incidents.
• Review all systems development project requests and coordinate schedules and related departmental activity.
• Provide on-call support after business hours and during weekends when required.
• Develop and/or maintain SOPs, TTPs, and SmartBooks associated with current knowledge of relevant technologies as assigned.
• Participate in special projects as required.
• Actively collaborate with GTMs, Branch Chiefs, Division Chiefs and RCC-C Leadership, as well as NECs, Brigades, and Operations Centers external to the RCC-C.

• Active in scope SECRET clearance with T5 investigation or the ability to obtain Interim SECRET T5 eligibility
• HS +12 years of IT/Cyber experience or AA/AS +10 or BA/BS +8
• An IAT II certification (CCNA-Security, CND, CySA+, GICSP, GSEC, Security+ CE, or SSCP) is required
• Knowledge of network specific DISA Security Technical Implementation Guides and checklists
• Knowledge of POA&M maintenance & resolution

• ITIL Foundation Certification
• PMP Certification
• 3-5 years or more of supervisory experience.
• Possess exceptional communication and interpersonal skills
• Fluency in a foreign language is desirable, but not required

• Working conditions are normal for an office environment.
• Fast paced, deadline-oriented environment.
• May require periods of non-traditional working hours including consecutive nights or weekends (if applicable)

SOSi is an equal employment opportunity employer and affirmative action employer. All interested individuals will receive consideration and will not be discriminated against on the basis of race, color, religion, sex, national origin, disability, age, sexual orientation, gender identity, genetic information, or protected veteran status. SOSi takes affirmative action in support of its policy to advance diversity and inclusion of individuals who are minorities, women, protected veterans, and individuals with disabilities.