SOSi

SMT Team Lead

Job Locations US-AZ-Fort Huachuca
Job Post Information* : Posted Date 5 months ago(3/18/2022 4:02 PM)
ID
2022-5783
Location : Location
US-AZ-Fort Huachuca
Potential for Remote
No
Clearance Requirement
Top Secret/SCI
Job Requires Relocation
Yes
Job Requires Relocation
Yes

Overview

SOS International, LLC (SOSi) is currently seeking a SMT Team Lead in Fort Huachuca, AZ. The Service Migration Team (SMT) Lead reports to the Network Support Branch Manager and leads the migration and integration of improvements and new services or technologies across the DoDIN-A in support of modernization. The SMT Lead is responsible for supervising the overall technical and personnel management of RCC-C service migrations spanning the DoDIN-A, directly supervising all members of the SMT. The SMT Lead acts as the coordination point for government task mangers, external organizations, and other RCC-C internal technical areas. 

Responsibilities

  • Supervisory responsibilities to include but not limited to:
    • Reporting and timekeeping; technical/administrative training; assuring ITIL process compliance; actively communicating with the government to include utilizing MS Teams; scheduling to effectively utilize all team resources; support management decision-making; committing to quality management standards, QA/QC compliance, and metrics analysis.
    • Coordinates team schedules ensuring mission coverage.
    • Assigns personnel to various projects, directs their activities, and evaluates their work.
    • Trains, mentors, coaches, and enforces the SOSi code of conduct.
    • Assures ATCTS reporting compliance and employees training and certifications are current. 
    • Recommends innovative solutions to more effectively and efficiently support work performance.
    • Ensures employees are compliant with required training and certification reporting requirements.
    • Provides performance feedback and appraisals for all direct reports.
    • Nominates employees for recognition and awards program.
    • Supports leadership development and succession planning program.
  • Define detailed requirements, analyze business needs, and validate solutions with the customer and clients.
  • Detail requirements through product development and other functions to support the project team.
  • Monitor other service migration analysts as integration or modernization efforts are staged for deployment to network enclaves.
  • Work alongside the Joint Regional Service Stack (JRSS) Joint Management Team (JMT) to migrate base, post, camp, and stations to the JRSS environment from the legacy Top Level Architecture (TLA) stacks. This encompasses Authorized Service Interruption (ASI) assistance, firewall configuration migrations, site surveys, and troubleshooting an array of issues during the migrations.
  • Review all systems development project requests and coordinate schedules and related departmental activity.
  • Provide guidance and work leadership and structure to less-experienced personnel and other technical staff to keep up with a dynamic prioritization effort.
  • Maintain current knowledge of relevant technologies.
  • Provide timely notification to the Government for any critical or high incidents impacting critical systems and services.
  • Provides on-call support after business hours and during weekends when required.
  • Develop and/or maintain SOPs, TTPs, and SmartBooks associated with current knowledge of relevant technologies as assigned.
  • Follow ITIL best practices to manage tickets and processes.
  • Participate in special projects as required.
  • Actively collaborate with GTMs, Branch Chiefs, Division Chiefs and RCC-C Leadership.

Qualifications

  • Active in scope Top Secret (TS) with eligibility for Sensitive Compartmented Information (SCI) clearance or the abililty to obtain an Interim Top Secret with SCI eligibility
  • HS +12 yrs similar technical experience or AA/AS +10 or BS/BA +8
  • An IAT II certification (CCNA-Security, CND, CySA+, GICSP, GSEC, Security+ CE, or SSCP) is required.
  • CSSP-IS Certification
  • Must be willing to work overtime, after hours, holidays, and weekends, as necessary

Preferred Qualifications

  • ITIL Foundation Certification
  • PMP Certification
  • 3-5 years or more of supervisory experience
  • Knowledge of Network technologies and topologies.
  • Fluency in a foreign language is desirable, but not required.

Working Conditions

  • Working conditions are normal for an office environment.
  • Fast paced, deadline-oriented environment.
  • May require periods of non-traditional working hours including consecutive nights or weekends (if applicable).

SOSi is an equal employment opportunity employer and affirmative action employer. All interested individuals will receive consideration and will not be discriminated against on the basis of race, color, religion, sex, national origin, disability, age, sexual orientation, gender identity, genetic information, or protected veteran status. SOSi takes affirmative action in support of its policy to advance diversity and inclusion of individuals who are minorities, women, protected veterans, and individuals with disabilities.


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