SOS International, LLC (SOSi) is currently seeking a WSMT Team Lead in Fort Huachuca, AZ.The WSMT Team Lead reports to the Operating Systems Branch Manager and supports RCC-C Windows clients. Responsible for overarching activities and WSMT requirements, to include installing, configuring, and maintaining operating system workstations and servers, including web servers, in support of business processing requirements. The WSMT Team Lead supervises the WSMT Desktop Section Lead, WSMT Server Section Lead, and the WSMT Security Lead. The WSMT Team Lead has supervisory responsibilities over the WSMT Team and is responsible for overall technical and personnel management of the WSMT mission. Acts as the coordination point between the WSMT mission, GTMs, external organizations, and other RCC-C internal technical areas.

• Supervisory responsibilities to include but not limited to:
  • Reporting and timekeeping; technical/administrative training; assuring ITIL process compliance; actively communicating with the government to include utilizing MS Teams; scheduling to effectively utilize all team resources; support management decision-making; committing to quality management standards, QA/QC compliance, and metrics analysis.
  • Coordinates team schedules ensuring mission coverage.
  • Trains, mentors, coaches, and enforces the SOSi code of conduct.
  • Assures ATCTS reporting compliance and employees training and certifications are current. 
  • Specific technical training includes:
    • How to submit a software change request;
    • How to submit a standard change request;
    • Changing Coop laptop passwords remotely;
    • Enable 802.1x Authentication - Printers;
    • VMware Horizon Friendly name Configuration;
    • Enable Secure Print - Printers Renew Printer 802.1x Certificate;
    • Download and Package Tumbleweed Desktop Validator Config File (Axway);
    • Patching ITSM SQL Cluster;
    • Annual Password Change for Service Accounts;
    • Password Change for DHCP Service Account;
    • Password Change for AppVolume Service Account;
    • COOP Setup and Testing Instructions;
    • DRAC SSL Cert McAfee Endpoint Security – Overview;
    • Install or Update VMWare Tools;
    • Upgrade VMware Horizon View Servers to a new minor or major version;
    • Enable GPT UEFI and Secure Boot for VDI.
  • Recommends innovative solutions to more effectively and efficiently support work performance.
  • Ensures employees are compliant with required training and certification reporting requirements.
  • Provides performance feedback and appraisals for all direct reports.
  • Nominates employees for recognition and awards program.
  • Supports leadership development and succession planning program.
• Perform software installations and upgrades to operating systems and layered software packages.
• Schedule installations and upgrades and maintains them in accordance with established IT policies and procedures.
• Monitor and tune the system to achieve optimum performance levels.
• Ensure workstation/server data integrity by evaluating, implementing, and managing appropriate software and hardware solutions.
• Ensure data/media recoverability by implementing a schedule of system backups and database archive operations.
• Support media management through internal methods and procedures or through offsite storage and retrieval services.
• Develop and promote standard operating procedures.
• Conduct routine hardware and software audits of workstations and servers to ensure compliance with established standards, policies, and configuration guidelines.
• Develop and maintain a comprehensive operating system hardware and software configuration database/library of all supporting documentation.
• Build and sustain systems in accordance to all IA controls.
• Follow ITIL best practices to manage tickets and processes.
• Maintain SOPs, TTPs, and SmartBooks associated with current knowledge of relevant technologies as assigned.
• Participate in special projects as required.
• Actively collaborate with GTMs, Branch Chiefs, Division Chiefs and RCC-C Leadership. 

• Active in scope Top Secret (TS) with eligibility for Sensitive Compartmented Information (SCI) clearance or the abililty to obtain an Interim Top Secret with SCI eligibility
• HS +12 yrs similar technical experience or AA/AS +10 or BS/BA +8
• An IAT II certification (CCNA-Security, CND, CySA+, GICSP, GSEC, Security+ CE, or SSCP) is required.
• Must be willing to work overtime, after hours, holidays, and weekends, as necessary

• ITIL Foundation Certification
• PMP Certification
• 3-5 years or more of supervisory experience
• Fluency in a foreign language is desirable, but not required.

• Working conditions are normal for an office environment.
• Fast paced, deadline-oriented environment.
• May require periods of non-traditional working hours including consecutive nights or weekends (if applicable).

SOSi is an equal employment opportunity employer and affirmative action employer. All interested individuals will receive consideration and will not be discriminated against on the basis of race, color, religion, sex, national origin, disability, age, sexual orientation, gender identity, genetic information, or protected veteran status. SOSi takes affirmative action in support of its policy to advance diversity and inclusion of individuals who are minorities, women, protected veterans, and individuals with disabilities.