SOSi

WSMT Desktop Lead

Job Locations US-AZ-Fort Huachuca
Job Post Information* : Posted Date 5 months ago(3/18/2022 1:59 PM)
ID
2022-5808
Location : Location
US-AZ-Fort Huachuca
Potential for Remote
No
Clearance Requirement
Top Secret/SCI
Job Requires Relocation
Yes
Job Requires Relocation
Yes

Overview

SOS International, LLC (SOSi) is currently seeking a WSMT Desktop Lead in Fort Huachuca, AZ. The WSMT Desktop Section Lead reports to the WSMT Team Lead and is responsible for Windows Desktop activities related to installing, configuring, and maintaining operating system workstations, both physical and virtual, in support of business processing requirements. The WSMT Desktop Section Lead has supervisory responsibilities over the WSMT Desktop Team and is responsible for the team's overall performance, personnel management, and customer service. 

Responsibilities

  • Supervisory responsibilities to include but not limited to:
    • Reporting and timekeeping; technical/administrative training; assuring ITIL process compliance; actively communicating with the government to include utilizing MS Teams; scheduling to effectively utilize all team resources; support management decision-making; committing to quality management standards, QA/QC compliance, and metrics analysis.
    • Coordinates team schedules ensuring mission coverage.
    • Trains, mentors, coaches, and enforces the SOSi code of conduct.
    • Assures ATCTS reporting compliance and employees training and certifications are current. 
    • Recommends innovative solutions to more effectively and efficiently support work performance.
    • Ensures employees are compliant with required training and certification reporting requirements.
    • Provides performance feedback and appraisals for all direct reports.
    • Nominates employees for recognition and awards program.
    • Supports leadership development and succession planning program.
  • Have a detailed understanding of desktop services to include Windows 10 Operating Systems, Active Directory, VDI concepts, VMware Horizon View, VM AppVolumes, Network Policy Server (NPS) and Dynamic Host Configuration Protocol (DHCP).
  • Perform software installations and upgrades to operating systems and layered software packages.
  • Schedule installations and upgrades and maintain them in accordance with established IT policies and procedures.
  • Monitor and tune the system to achieve optimum performance levels.
  • Ensure workstation/server data integrity by evaluating, implementing, and managing appropriate software and hardware solutions.
  • Conduct routine hardware and software audits of workstations and servers to ensure compliance with established standards, policies, and configuration guidelines.
  • Develop and maintain a comprehensive operating system hardware and software configuration database/library of all supporting documentation.
  • Build and sustain systems in accordance with all IA controls.
  • Develop and promote standard operating procedures.
  • Provide overall direction and guidance to assigned project managers.
  • Review and evaluate work of subordinate staff and prepares performance reports.
  • Prepare activity and progress reports regarding all systems analysis and programming sections.
  • Follow ITIL best practices to manage tickets and processes.
  • Maintain SOPs, TTPs, and SmartBooks associated with current knowledge of relevant technologies as assigned.
  • Participate in special projects as required.
  • Actively collaborate with GTMs, Branch Chiefs, Division Chiefs and RCC-C Leadership.
  • Mentor Junior personnel.

Qualifications

  • Active in scope Top Secret (TS) with eligibility for Sensitive Compartmented Information (SCI) clearance or the abililty to obtain an Interim Top Secret with SCI eligibility
  • HS +12 yrs similar technical experience or AA/AS +10 or BS/BA +8
  • An IAT II certification (CCNA-Security, CND, CySA+, GICSP, GSEC, Security+ CE, or SSCP) is required.
  • Must be willing to work overtime, after hours, holidays, and weekends, as necessary

Preferred Qualifications

  • ITIL Foundation Certification
  • DISA ACAS v5.3
  • PMP Certification
  • 3-5 years or more of supervisory experience
  • Fluency in a foreign language is desirable, but not required.

Working Conditions

  • Working conditions are normal for an office environment.
  • Fast paced, deadline-oriented environment.
  • May require periods of non-traditional working hours including consecutive nights or weekends (if applicable).

SOSi is an equal employment opportunity employer and affirmative action employer. All interested individuals will receive consideration and will not be discriminated against on the basis of race, color, religion, sex, national origin, disability, age, sexual orientation, gender identity, genetic information, or protected veteran status. SOSi takes affirmative action in support of its policy to advance diversity and inclusion of individuals who are minorities, women, protected veterans, and individuals with disabilities.


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