Associate VoIP/VTC Facilitator

Job Locations US-AZ-Fort Huachuca
Job Post Information* : Posted Date 3 months ago(5/3/2022 2:51 PM)
Location : Location
US-AZ-Fort Huachuca
Potential for Remote
Clearance Requirement
Job Requires Relocation
Job Requires Relocation


SOS International, LLC (SOSi) is currently seeking an Associate VoIP/VTC Facilitator to support the Regional Cyber Center at Fort Huachuca, AZ. This position supports the RCC-C, which provides cutting-edge technology in an enterprise environment. The ideal candidate will be someone who possesses experience in VoIP/VTC Administration.


  • Support for NIPR and SIPR VTC's and Unclassified/Classified meetings
  • Support for NIPR and SIPR VoIP endpoints and soft clients
  • Responsible for all aspects of Operating and Maintaining (O&M) the secure configuration/upgrade VoIP/VTC systems including end user devices, hardware and software, and paperwork to include, but not limited to, IAVA DRA’s/POA&M’s, ATO, RMF
  • Schedule and maintain VTC calendars to include coordination with remote facilities, and ensuring briefing slides are ready to present as required
  • Develop, and maintain all documentation relevant to the VoIP and VTC environment to include but not limited to concepts of operations (CONOPS), functional requirements documents (FRD), Enterprise Technical Procedures (ETP), and Standard Operating Procedures (SOP), Change Configuration Release and Management (CCRM)
  • Deployment Plan, doctrine, policies, processes, standards, and other supporting documentations


  • Active in scope SECRET clearance or the ability to obtain Interim SECRET eligibility
  • HS + 2 years of related technical experience or AA/AS or BA/BS
  • An IAT II certification (CCNA-Security, CND, CySA+, GICSP, GSEC, Security+ CE, or SSCP) or equivalent prior to hire
  • DISA GVS Facilitator Training required within 180 days of hire
  • Be a positive, self-motivated, and proactive person with the ability to adapt to change and tolerate stressful situations
  • Willing to work overtime, holidays, and weekends as necessary
  • Participate in rotational on-call duties to provide after-hours support
  • Willing to travel to Contingency of Operations Plan (COOP) sites

Preferred Qualifications

  • Experience tracking, scheduling, coordinating, and maintaining VTC and conference rooms
  • Providing support for NIPR and SIPR VoIP/VTC's both Unclassified/Classified
  • Configuring VTC systems for compliance with DoD and Army regulations DISA STIGs and IAVAs
  • Experience with Cisco Prime Collaboration application for managing VoIP phones
  • Experience with Cisco TelePresence Management Suite for managing VTC endpoints
  • Assist with issues and effectively troubleshoot and document complex technical problems
  • Document technical troubleshooting efforts in ticketing system and Knowledge Management Systems
  • Work independently and as a team member; set priorities and organize work to meet deadline
  • Follow organizational processes and polices
  • Provide technical leadership and mentor team members and colleagues
  • Evaluates and reports on new communications technologies to enhance capabilities
  • Interact with customer representatives on highly advanced technical issues
  • Compose and deliver reports and presentations of the highest professional quality
  • Recommends technologies to accomplish long-term objectives
  • Develops concepts, products, or technologies that extend knowledge in fields of expertise
  • Exhibits exceptional ingenuity, creativity, and resourcefulness
  • Explains and presents high-level technical subjects and processes related to assignments
  • Acts independently on technical matters pertaining to assigned field and related disciplines
  • Must have the ability and desire to research and develop creative solutions to unique problems with minimal supervision
  • Communicate effectively with team members and team lead
  • Perform other duties as assigned
  • Fluency in a foreign language is desirable, but not required

Working Conditions

  • Working conditions are normal for an office environment.
  • Fast paced, deadline-oriented environment.
  • May require periods of non-traditional working hours including consecutive nights or weekends (if applicable)


SOSi is an equal employment opportunity employer and affirmative action employer. All interested individuals will receive consideration and will not be discriminated against on the basis of race, color, religion, sex, national origin, disability, age, sexual orientation, gender identity, genetic information, or protected veteran status. SOSi takes affirmative action in support of its policy to advance diversity and inclusion of individuals who are minorities, women, protected veterans, and individuals with disabilities.


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