Service Desk Technician

Job Locations US-MD-Fort Meade
Job Post Information* : Posted Date 2 months ago(6/8/2022 11:15 AM)
Location : Location
US-MD-Fort Meade
Potential for Remote
Clearance Requirement
Sensitivity Tier 2
Job Requires Relocation
Job Requires Relocation


SOSi is currently seeking an experienced Service Desk Technician to join our team in Fort Meade, MD to support the IT, Engineering & Logistics for the Defense Information School (DINFOS).


  • Assists users via phone and field support in a wide range of computer issues.
  • Installs, upgrades, and maintains desktop and portable computer hardware, software, printers, and peripherals.
  • Troubleshoots and resolves complex technical problems.
  • Enters and updates tickets into the automated trouble ticketing system; tracks trends and recommends corrective actions; and ensures compliance with applicable security and property accountability requirements.
  • Interfaces with Network Operations team on integration issues and product research and installation testing.
  • Provides minor network cabling installations and modifications as required.
  • Other duties as assigned.


  • Candidate must possess or be eligible for favorable T1 (NACI, national Agency Check) investigation
  • An IAT I certification (A+ CE, CCNA-Security, CND, Network+ CE, or SSCP) is required

Preferred Qualifications

  • Active in scope SECRET clearance.
  • Fluency in a foreign language is desirable, but not required.
  • Ability to obtain and maintain a U.S. government security clearance.

Working Conditions

  • Working conditions are normal for an office environment.
  • Fast paced, deadline-oriented environment.
  • May require periods of non-traditional working hours including consecutive nights or weekends (if applicable)


SOSi is an equal employment opportunity employer and affirmative action employer. All interested individuals will receive consideration and will not be discriminated against on the basis of race, color, religion, sex, national origin, disability, age, sexual orientation, gender identity, genetic information, or protected veteran status. SOSi takes affirmative action in support of its policy to advance diversity and inclusion of individuals who are minorities, women, protected veterans, and individuals with disabilities.


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