IT Service Desk Technician

Job Locations US-NC-Fort Bragg
Job Post Information* : Posted Date 7 months ago(8/17/2022 5:18 PM)
Location : Location
US-NC-Fort Bragg
Potential for Remote
Clearance Requirement
Job Requires Relocation
Job Requires Relocation


**This position is contingent upon contract award**


SOSi is seeking an IT Service Desk Technician to join our team on Fort Bragg, NC.  The ideal candidate will possess experience in Tier 1 roles. Come join the team supporting Army Reserve Command.


  • Actively take part in troubleshooting desktop incidents or fulfilling desktop requests.
  • Be familiar with Remote Desktop operations and procedures.
  • Understand and provide support with Enterprise Ticketing System.
  • Utilize Call Center Procedures by answering a phone, documenting the customer’s incident and then as needed resolve the incident or escalate to the next tier.


  • In scope DoD Secret clearance.
  • Minimum Education: BA/BS
  • Minimum Years of Experience: 5+ yrs
  • Substitution for Years of Experience: AA w/7+ yrs
  • IAT Level II certification such as Security+CE required
  • Applicant will have experience resolving Desktop Support Incidents and imaging.
  • Familiar with Dameware and Remote Desktop.
  • Able to professionally communicate with customers when trying to identify the current issue. 
  • Experience with using an Enterprise ticketing system. 

Preferred Qualifications

  • ITIL 4 Foundation preferred.
  • Familiarity with working in a Department of the Army environment.
  • Fluency in a foreign language desired but not required.

Working Conditions

  • Mostly working independently.
  • Resolving Incidents at customers desk location and remotely.
  • Time Schedules may change when customer emergency operations are initiated for 24/7 support.


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