**This position is contingent upon contract award**

SOSi is seeking an IT Service Desk Technician to join our team on Fort Bragg, NC.  The ideal candidate will possess experience in Tier 1 roles. Come join the team supporting Army Reserve Command.

• Actively take part in troubleshooting desktop incidents or fulfilling desktop requests.
• Be familiar with Remote Desktop operations and procedures.
• Understand and provide support with Enterprise Ticketing System.
• Utilize Call Center Procedures by answering a phone, documenting the customer’s incident and then as needed resolve the incident or escalate to the next tier.

• In scope DoD Secret clearance.
• Minimum Education: BA/BS
  
• Minimum Years of Experience: 5+ yrs
  
• Substitution for Years of Experience: AA w/7+ yrs
  
• IAT Level II certification such as Security+CE required
• Applicant will have experience resolving Desktop Support Incidents and imaging.
• Familiar with Dameware and Remote Desktop.
• Able to professionally communicate with customers when trying to identify the current issue. 
• Experience with using an Enterprise ticketing system. 

• ITIL 4 Foundation preferred.
• Familiarity with working in a Department of the Army environment.
• Fluency in a foreign language desired but not required.

• Mostly working independently.
• Resolving Incidents at customers desk location and remotely.
• Time Schedules may change when customer emergency operations are initiated for 24/7 support.