SOSi

IT Service Desk Technician

Job Locations US-NC-Fort Bragg
Job Post Information* : Posted Date 1 week ago(9/20/2022 10:21 AM)
ID
2022-6364
Location : Location
US-NC-Fort Bragg
Potential for Remote
No
Clearance Requirement
Secret
Job Requires Relocation
No
Job Requires Relocation
No

Overview

SOSi is seeking an IT Technician II to support FORSCOM HQ in Fort Bragg, NC.  The ideal candidate will possess experience in Tier 1 and Tier 2 Roles.

Responsibilities

  • Actively take part in Application and OS troubleshooting.
  • Be familiar with Remote Desktop operations and procedures.
  • Understand and provide support with Remedy Ticketing System.
  • Utilize Call Center Procedures.

Qualifications

  • In scope DoD Secret clearance.
  • High School diploma.
  • IAT Level II certification such as Security+CE required.
  • ITIL v4 Foundation (within 60 days of hire).
  • Applicant will have experience resolving Desktop Support Incidents and imaging.
  • Familiar with Dameware and Remote Desktop.
  • Able to professionally communicate with customers when trying to identify the current issue. 
  • Experience with Remedy ticketing system. 

Preferred Qualifications

  • Server+ Certification desired.
  • Familiarity with working in a Department of the Army environment.
  • Fluency in a foreign language desired but not required.

Working Conditions

  • Mostly working independently.
  • Resolving Incidents at customers desk location and remotely.
  • Time Schedules may change when customer emergency operations are initiated for 24/7 support.

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