Help Desk Specialist

Job Locations US-FL-Doral
Job Post Information* : Posted Date 6 days ago(9/22/2022 10:37 AM)
Location : Location
Potential for Remote
Clearance Requirement
Job Requires Relocation
Job Requires Relocation


SOSi is currently looking for a experienced SECRET cleared Help Desk Specialist to join our team at SOUTHCOM, just outside of Miami in Doral, FL.The successful candidate will receive competitive wages, health plans and the opportunity to join a small company that still believes every employee counts.


  • Responsible for fielding phone calls and emails and creating trouble tickets.
  • Provide total customer support service as single point of contact for Tier 1 and Tier 2 level tickets.
  • Provide phone and in-person support to users.
  • Serve as the initial point of contact for troubleshooting hardware/software PC,  printer, and mobile phone problems.
  • Escalate tickets to the appropriate team.
  • Ensure all tickets are updated with accurate information. 
  • Communicate technical issues and resolutions with clients and keep IT Task Lead in the loop.
  • Train and mentor clients as needed to ensure their success within the team.
  • Image desktops and conduct back ups.


Education & Experience:

  • High school  diploma or equivalent.
  • Minimum of two (2) years of help desk/technical support experience.
  • Minimum of one (1) year Software Support: Microsoft OS, Office Suite and IBM Sametime.
  • Minimum of two (2) years Hardware Support: desktops, laptops, scanners, printers, mobile devices, etc..
  • An Active SECRET clearance.


  • Ability to work in fast-paced, rapidly changing environment.
  • Must be comfortable working with and troubleshooting the Microsoft series of operating systems and applications.
  • Excellent oral and written communication skills
  • Provide support in a mission critical environement including shift work/non-standard hours, as required

Preferred Qualifications


  • DoD experience
  • Bilingual (Spanish, Portuguese or French)
  • CompTIA Secutiy+
  • Experience/knowledge with DameWare
  • Fluency in a foreign language desired but not required 

Working Conditions

The work is typically performed in an office environment, which requires normal safety precautions; work may require some physical effort in the handling of light materials, boxes or equipment.  The work location is a government facility located on a military installation in Doral, FL supporting a DoD customer.  The successful applicant will be working for and reporting directly to the prime contractor or the DoD customer as appropriate.  The above job description is not intended to be, nor should it be construed as, exhaustive of all responsibilities, skills, efforts, or working conditions associated with this job.


Requests for reasonable accommodations will be considered to enable individuals with disabilities to perform the principal (essential) functions of this job.


SOSi is an equal employment opportunity and affirmative action employer and strives to comply with all applicable laws prohibiting discrimination based on race, color, creed, sex, sexual orientation, age, national origin or ancestry, physical or mental disability, veteran status, marital status, HIV-positive status, as well as any other category protected by federal, state, or local laws. All such discrimination is unlawful and all persons involved in the operations of the company are prohibited from engaging in this type of conduct.


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