SOSi is currently seeking a Business Analyst to join our team in El Paso, TX supporting a humanitarian assistance project for our government customer. The Business Analyst (BA) is responsible for the planning and coordination of special projects, initiatives and supporting tasks related to program-wide activities and priorities as assigned by the Operations Manager.  Provide business process support, analysis, design, development and/or implementation services to support the operations of a large HHS Emergency Intake Site (EIS) within a fluid and dynamic environment. Successful candidate will be an experienced BA practitioner that has provided consulting, research, analysis and support activities in an operational environment, is able to develop strong working relationships with a diverse set of EIS customers, and can effectively engage program stakeholders to create commitment, ownership and momentum for sustained change.  Success will require the ability to facilitate end users, middle managers and executives through the defined changes, stand up new or mature existing governance processes and project teams, design and implement organizational models, re-engineer and operationalize new business processes and technology. Must be able to quickly learn and integrate new concepts with past experience and apply both to address customer needs. A wide degree of creativity and latitude is expected and the individual will rely on self-directed learning, experience, and judgment to plan and accomplish goals.

• Plan and coordinate priority projects and initiatives as assigned by the Operations Manager
• Conduct research on client organization ‘as is’ practices on a wide variety of technical and functional business topics.
• Gather, analyze and synthesize information on industry and federal best practices and apply it to address client requirements.
• Provide recommendations for client review and approval and implement recommendations once approved.
• Conduct organizational readiness assessments for large, HHS EIS operations
• Develop, manage metrics program for operations and organizations supporting the EIS
• Perform manpower and workload analysis
• Write standard operating procedures
• Conduct Gap Analysis
• Perform business process analysis and mapping
• Design, develop and implement business transformation plans that address how change will be introduced and sustained at all levels of the organization
• Develop and implement specific plans and initiatives needed (e.g., organization redesign, business process redesign, training, staffing, policies and procedures, communications) to create and sustain change across all levels of the EIS organization and operation
• Establish and build strong working relationships with customer and stakeholders at all levels of the organization
• Assists in the development and implementation of EIS operations and program policies, processes, procedures and monitoring the achievement of program objectives
• Coordinate with the primary custodial oversight of the program’s primary databases and communicate directly with stakeholders (EOIR customer, SOSi internal, external as directed) on operational status, performance of corrective actions, maintenance, upgrades and enhancements
• Utilizes various Microsoft suite products and other databases to achieve assigned tasks
• Develops and maintains program files and program databases per direction of the Program Manager
• Collects and analyzes information and prepares reports regarding program metrics and operational activities
• Coordinates, schedules, and provides logistical arrangements for conferences and meetings, including but not limited to assembling background materials, record of proceedings, etc.
• Maintains appropriate records of research methods and results of data collection in written reports
• Assists in leading project teams as assigned or required by the Program Manager
• Performs other duties as assigned by the Program Manager

• Associate’s degree (Bachelor’s degree preferred) in management or a related field, or an equivalent combination of education and experience, and three to five years’ of experience directly related to program and/or project management support services
• Strong computer and software proficiency to include the use of word processing, email, spreadsheets and electronic presentations; high proficiency in typing, and automated processes
• Highly developed interpersonal and organizational skills, strong work ethic and ability to understand and appreciate mission requirements
• Excellent oral and written communication skills, including developing and delivering presentations
• Ability to work with minimal supervision
• Capacity to communicate effectively with internal and external customers and subcontractors, in a fast-paced environment
• Proven success working in support of Federal, state and local agencies

• Experience with HHS EIS operations, especially case management functions and activities strongly preferred

• Work is on-site in El Paso, Texas and may become a Hybrid Remote work option to be determined
• Requires periods of non-traditional hours including consecutive nights or weekends when necessary
• May require ability to lift/and or move objects or packages of up to 25 lbs
• May require up to 25% travel in support of assigned tasks and responsibilities