SOSi is currently seeking a Senior Business Analyst to join our team in El Paso, TX. The Business Analyst (BA) is responsible for the planning and coordination of special projects, initiatives and supporting tasks related to program-wide activities and priorities as assigned by the Manager. 

The Business Analyst serves as a liaison between customers and the SOSi development team working directly with the stakeholders providing expert business process analysis and advice to stakeholders. Defines requirements and translates them into the creation of epics, user stories with acceptance and testing criteria and works with the Architect to ensure the solution is technically feasible, identifying areas to reduce implementation efforts and help configure the solution. Interfaces with clients and stakeholders to report on the progress of the development while supporting training, testing and change management activities.

Responsible for overall coordination with the service and process owners and technology teams to ensure the SOSi platform features are properly defined, documented, planned, executed, and verified to ensure procedures are in place and meet the business needs and align with the organization’s mission. Has a key role in ensuring projects (change initiatives) meet objectives on time and on budget by increasing adoption and usage. Focuses on the people side of IT Service Management, coordinating business processes need, gathering business requirements to liaison requirements with the SOSi technical team.

Successful candidate will be an experienced BA practitioner that has provided consulting, research, analysis and support activities in an operational environment, is able to develop strong working relationships with a diverse set of customers, and can effectively engage program stakeholders to create commitment, ownership and momentum for sustained change.  Success will require the ability to facilitate end users, middle managers and executives through the defined changes, stand up new or mature existing governance processes and project teams, design and implement organizational models, re-engineer and operationalize new business processes and technology. Must be able to quickly learn and integrate new concepts with past experience and apply both to address customer needs. A wide degree of creativity and latitude is expected and the individual will rely on self-directed learning, experience, and judgment to plan and accomplish goals.

• Plan and coordinate priority projects and initiatives as assigned by manager
• Gather, analyze, and synthesize information on industry and federal best practices and apply it to address client requirements.
• Conduct research on client organization ‘as is’ practices on a wide variety of technical and functional business topics.
• Conduct Gap Analysis
• Perform business process analysis and mapping
• Elicit requirements using interviews, document analysis, requirements workshops, surveys, business process reviews, and task and workflow analysis. Analyze and de-conflict requirements, data and information from multiple data sources and decompose into detailed requirements.
• Design and prepare technical specifications, project documentation, workflow analysis to meet system and project needs
• Manage all phases of testing as evidenced by preparation of test scripts and conversion plans. Participate in testing and validation of test results and obtain end user acceptance sign-off.
• Evaluate impact present and or proposed systems have/will have on the organization as evidenced by detailed cost/benefit, statistical and impact analysis.
• Assist end users in development of departmental policies and procedures as it relates to the application. Educate end users on requirements and policies as they relate to these procedures.
• Facilitate assignment, prioritization, and resolution of issues. Communicate status and closure with end users and escalate to manager as required.
• Establish and build strong working relationships with customer and stakeholders at all levels of the organization
• Work with Architect and Developers to ensure user requirements fit within the guiding principles for platform development and best practices.
• Design, develop and implement business transformation plans that address how change will be introduced and sustained at all levels of the organization
• Develop and implement specific plans and initiatives needed (e.g., organization redesign, business process redesign, training, staffing, policies and procedures, communications) to create and sustain change across all levels of the organization and operation
• Creates and maintain internal platform knowledge base how-to articles.
• Collects and analyzes information and prepares reports regarding program metrics and operational activities
• Maintains appropriate records of research methods and results of data collection in written reports
• Coordinates, schedules, and provides logistical arrangements for conferences and meetings, including but not limited to assembling background materials, record of proceedings, etc.
• Assists in leading project teams as assigned or required by the Program Manager
• Coordinate with the primary custodial oversight of the program’s primary databases and communicate directly with stakeholders (e.g., customer, SOSi internal, external as directed) on operational status, performance of corrective actions, maintenance, upgrades and enhancements
• Utilizes various Microsoft, Oracle, etc. suite products and other databases to achieve assigned tasks
• Develops and maintains program files and program databases to support operations, programs and priority initiatives

Performs other duties as assigned by the Program Manager

• Associate’s degree (Bachelor’s degree preferred) in management or a related field, or an equivalent combination of education and experience, and 8-10 years of experience directly related to program and/or project management support services
• Strong computer and software proficiency to include the use of word processing, email, spreadsheets and electronic presentations; high proficiency in typing, and automated processes
• Highly developed interpersonal and organizational skills, strong work ethic and ability to understand and appreciate mission requirements
• Excellent oral and written communication skills, including developing and delivering presentations
• Ability to work with minimal supervision
• Capacity to communicate effectively with internal and external customers and subcontractors, in a fast-paced environment
• Proven success working in support of Federal, state and local agencies

• Bachelor’s degree preferred
• Experience with HHS unaccompanied children shelters (EIS and/or ICF) operations, especially case management functions and activities strongly preferred
• Experience capturing dynamic program and operational requirements for software development and deployment initiatives strongly preferred

• Additional travel in support of other enterprise-wide priorities may be required
• Requires periods of non-traditional hours including consecutive nights or weekends when necessary
• May require ability to lift/and or move objects or packages of up to 25 lbs