SOS International, LLC (SOSi) is currently seeking an Associate Systems Administrator (Data Services) in Fort Huachuca, AZ. The ideal candidate may support the following assets: VMware Virtual Machines, VMware application management servers, Backup Appliances, Hypervisor, Server Blade Chassis, Disk Arrays, and Storage Switches.

• Implement, deploy, operate, and maintains the virtual infrastructure and data services enclaves at remote installations.
• Perform fault management, trouble analysis, support incident handling, and reporting for all VI systems.
• Install, configure, and maintain both physical and virtual storage.
• Monitor the capacity of storage and virtual environments to ensure adequate resources are available to meet mission requirements.
• Provide restoration and disaster recovery support for all critical systems and services.
• Support patching and system hardening through STIG application.
• Develops, updates, and provides evidence for POAM maintenance and resolutions for all team controlled assets identified with an open security vulnerability requiring mitigation.
• In conjunction with internal and external customers, perform Continual Service Improvement actions to refine and improve reporting capabilities in VMWare vRealize Operations Manager.
• Resolve Incidents/Tickets in accordance with documented procedures.
• Perform Quality Assurance follow-up with customers/end users.
• Comply with documented processes and procedures.
• Utilize monitoring tools such as VMWare vRealize Operations Manager and Microsoft SCOM.
• Hosts virtualized Operating Systems and Appliances for technical teams and customers
• Follow ITIL best practices to manage tickets and processes.
• Develop and/or maintain SOPs, TTPs, and SmartBooks associated with current knowledge of relevant technologies as assigned.
• Participate in special projects as required.

• Active in scope SECRET w/T5 clearance or the ability to obtain Interim SECRET w/T5 eligibility
• HS +2 or AA/AS or BA/BS  
• An IAT II certification (CCNA-Security, CND, CySA+, GICSP, GSEC, Security+ CE, or SSCP) is required
• Excellent team skills, must be thorough, must have excellent communications skills, written and verbal
• Ability to work in a dynamic cross-organizational team environment

• ITIL Foundation Certification
• Demonstrate initiative and be results oriented with flexibility and tenacity
• Demonstrate the ability to continuously adjust priorities to reflect changing circumstances
• Be able to demonstrate strong knowledge and experience with different enterprise level backup and recovery software
• Be able to demonstrate strong knowledge and experience with different disk based backup appliances
• Strong dedication to provide quality customer service
• Demonstrated knowledge of various SAN hardware and software to include maintenance, troubleshooting and root cause analysis.
• The ideal candidate would have experience with Data Domain, NetBackup, EMC Unity and EMC VNX backup and storage devices and software.
• Effective problem-solving skills and inherent decision-making ability
• Strong analytical skills including the ability to quickly identify the cause of issues with the system or determine if other teams need to be included in resolving an issue
• Ability to manage own projects including communications to customers as well as work as part of a larger team managed by a project manager
• Fluency in a foreign language is desirable, but not required.

• Working conditions are normal for an office environment.
• Fast paced, deadline-oriented environment.
• May require periods of non-traditional working hours including consecutive nights or weekends (if applicable)

SOSi is an equal employment opportunity employer and affirmative action employer. All interested individuals will receive consideration and will not be discriminated against on the basis of race, color, religion, sex, national origin, disability, age, sexual orientation, gender identity, genetic information, or protected veteran status. SOSi takes affirmative action in support of its policy to advance diversity and inclusion of individuals who are minorities, women, protected veterans, and individuals with disabilities.