**This position is contingent on contract award**
The SOSi team is growing in Europe and we are looking for talented and dedicated Help Desk Specialists to support an IT program based in Wiesbaden, Germany. SOSi is a family-owned government contractor with a long history of providing technical solutions to customers performing challenging missions.
Serves as the initial point of contact for both onsite and remote end user requests and respond swiftly and appropriately based on self-determined severity of incidents. Responsible for front line customer Help Desk support, responding to and resolving computer, printer, and network issues. Customers contact the Help Desk in person, by phone, using Remedy or sending emails. This position involves a high degree of quick decision making and detailed task management to ensure all work orders not resolved at the Help Desk are immediately assigned to the appropriate IT groups. Excellent customer service skills are mandatory
Provide participants and staff with responsive, qualified, and knowledgeable IT Call Center and Help Desk support. Help Desk requests may be received in person, over the telephone, by email, or via the Systems Support Division ticket system. The Help Desk Technician shall enter telephone request calls, emails, and in-person requests into the ticket system.
Tier 1 Support Service include but are not limited to:
SOSi is an equal employment opportunity employer and affirmative action employer. All interested individuals will receive consideration and will not be discriminated against on the basis of race, color, religion, sex, national origin, disability, age, sexual orientation, gender identity, genetic information, or protected veteran status. SOSi takes affirmative action in support of its policy to advance diversity and inclusion of individuals who are minorities, women, protected veterans, and individuals with disabilities.
Software Powered by iCIMS