SOS International, LLC (SOSi) is currently seeking an experienced Customer Engagement Specialist to join our team at HQ USINDOPACOM at Camp Smith in Honolulu, Hawaii. The team in Honolulu, Hawaii creates network infrastructure designs for USINDOPACOM services and operates and maintains a dynamic network environment providing multiple secret enclave access and services to a global customer. Our designs are secure, reliable, and resilient, and support the USINDOPACOM’s mission and its 5000+ customers throughout the Pacific theater. Our team solves challenging technical problems with architecturally unique solutions that enable USINDOPACOM to realize critical C2 strategies.
The Customer Engagement Specialist will act as a vital liaison between our valued customers and our technical teams, aiding in seamless communication and effective resolution of incidents or service requests. The successful candidate will facilitate a high level of service, marked by a professional customer service mentality. Leveraging an understanding of the technical complexity of our environment, they will ensure the alignment of our technical solutions with the unique demands of the USINDOPACOM services and mission.
In this pivotal role, the Customer Engagement Specialist is crucial to our dynamic team, ensuring seamless operational efficiency while being at the forefront of customer engagement. The candidate should be well-versed in Department of Defense (DoD) protocols, procedures, and regulations. The position is expected to regularly interact with senior DoD personnel, communicate effectively both orally and in writing, be a creative problem solver, have excellent active listening skills, and have an energetic and positive work attitude.
The responsibilities include but are not limited to:
By joining our team, you will be playing a crucial role in a fast-paced environment, where your expertise will be central to ensuring the alignment of our technical solutions with the unique demands of the USINDOPACOM services and mission. It's a role of pivotal importance, at the intersection of customer engagement and technical resolution, always aiming for enhanced operational efficiency and customer satisfaction.
SOSi is an equal employment opportunity employer and affirmative action employer. All interested individuals will receive consideration and will not be discriminated against on the basis of race, color, religion, sex, national origin, disability, age, sexual orientation, gender identity, genetic information, or protected veteran status. SOSi takes affirmative action in support of its policy to advance diversity and inclusion of individuals who are minorities, women, protected veterans, and individuals with disabilities.