SATCOM Field Service Engineer

Job Locations US-HI-Pearl Harbor
Job Post Information* : Posted Date 2 weeks ago(9/18/2023 4:43 PM)
Location : Location
US-HI-Pearl Harbor
Potential for Remote
Clearance Requirement
Job Requires Relocation
Job Requires Relocation


SOS International LLC (SOSi) is seeking a Satellite Communications (SATCOM) Field Service Engineer (FSE) to join our team in Joint Base Pearl Harbor Hickam, Honolulu, Hawaii. The customer based out of Honolulu, Hawaii creates, manages, and supports IT solutions for USINDOPACOM, its mission and its 5,000+ customers throughout the Pacific theater. Our team solves challenging technical problems that enable USINDOPACOM to realize critical and time sensitive C2 strategies


Serve as the Systems Manager for the Pacific Air Forces’ Advanced Extremely High Frequency (AEHF) SATCOM system. Performs maintenance and functionality tests and document results. Other assigned duties include troubleshooting, analysis and resolution of interoperability of issues for dependent user/network devices and associated application services (e.g., email, file transfer, unified communications, etc.) Contributes to the plans (e.g., designs, evaluation, selection) and upkeep (maintenance, upgrades) of SATCOM related operating systems and protocol suites. Responsible for configuration of communication/transport media. Supports the acquisition of hardware and software. Performs oversight to subcontractor services when needed.


  • Serves as the customer's SATCOM Subject Matter Expert (SME) and primary point-of-contact (POC) for the customer's related events (re: projects, incidents, and requests.)
  • Performs operations and maintenance for Navy Multiband Terminals (NMTs) and Secure Mobile Antijam Reliable Tactical – Terminals (SMART-Ts).
  • Manages usage and performance of SATCOM systems.
  • Maintains the integrity and security of SATCOM devices and systems and ensure compliance with security policies and procedures.
  • Patches and updates SATCOM terminals and associated operating systems to approved Department of Defense (DoD) guidelines.
  • Monitors SATCOM terminal-network health and troubleshoots reported events.
  • Participates/leads/performs SATCOM installations and upgrades. Develops associated SATCOM procedures and standards. Maintains related systems documentation.
  • Provides input to SATCOM topics as they pertain to RFI’s, security or accreditation requirements.
  • Evaluates hardware and software, input, output, peripheral and related equipment.
  • Develops and implements testing strategies and document results.
  • Maintains current knowledge of relevant hardware and software applications as assigned.
  • Provides guidance/recommendations/training to administrators, staff, and end-users on the assigned systems as required. Aids less-experienced SATCOM personnel (contractor, military) as authorized.
  • Provides status updates and briefings to the customers manager and Government customer(s). Completes activity reports in accordance with contract requirements.
  • Participates in related solution technologies and special projects, as required.


  • An Active in-scope SECRET clearance and US Passport.
  • DoD 8570 IAT-II compliant (Security+ CE, CCNA-Security, CND, CySA+, GICSP, GSEC, or SSCP)
  • Bachelor's degree in a related field (or equivalent years of experience) with eight (8) years of related experience.
  • Experience with DoD SATCOM systems.
  • Experience with the Joint Integrated SATCOM Tool (JIST).
  • Experience with Virtual Desktop Infrastructure technologies.
  • Experience in Circuit & Network Design.
  • Experience with Type 1 Encryption Devices (e.g., TACLANE KG-175 D/G) and NSA Commercial Solutions for Classified (CSfC) Capability Packages.
  • Prior DISA Circuit Management experience.
  • Intermediate level understanding of network switching and routing technologies.
  • Prior experience implementing DISA STIG Network Security guidelines.
  • Able to support 24/7 operations (including support to exercises), when necessary.
  • Able to communicate effectively, verbally and in writing. Coordinates and communicates with internal and external teams, including MPE-ES users and partners.
  • Able to follow instructions and work both independently and in a (distributed) team environment.

Preferred Qualifications

  • Active in-scope TOP SECRET clearance with SCI eligibility.
  • Excellent communication skills. Able to provide weekly updates and/or PowerPoint briefings to MPE-ES leadership as required.
  • Excellent organizational and time-management skills.

Working Conditions

  • Working conditions are normal for an office environment.
  • Fast paced, deadline-oriented environment.
  • May require periods of non-traditional working hours (e.g., consecutive nights and/or weekends).


SOSi is an equal employment opportunity employer and affirmative action employer. All interested individuals will receive consideration and will not be discriminated against on the basis of race, color, religion, sex, national origin, disability, age, sexual orientation, gender identity, genetic information, or protected veteran status. SOSi takes affirmative action in support of its policy to advance diversity and inclusion of individuals who are minorities, women, protected veterans, and individuals with disabilities.


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